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Cheshire fintech calls time on chatbots

Suits Me, the Cheshire Fintech supporting the underbanked, is bringing its customers a face-to-face service as an alternative to infuriating chatbots.

The rise of online banking has removed the ‘branch like’ service that so many appreciated and valued. With service at the forefront, Suits Me, based in Knutsford, has launched a face-to-face appointment service for all existing customers and applicants.

Mardi Stretch, customer service director at Suits Me, said: “The chat box serves a great purpose and aids customers with solutions and answers quickly. For the more complex requirements, they can be frustrating at best! Between long wait times and misinterpreted questions, the customer can be left waiting and desperately hoping to speak to a person.

“From July we are offering face-to-face video meetings with our valued customers, adding to the personal-touch customer service we are so proud of. We are using the power of technology to enhance our customer experience, allowing us to engage with our customers directly, no matter the distance. In this day and age of bots and barriers, I am proud that Suits Me shines through with our multilingual, human touch, supporting those who need it, when they need it most”.

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