Terms and Conditions

Last updated: 1 August 2026

Welcome to Prolific North. These Terms and Conditions apply to all users of our website, event attendees, award entrants, sponsors, and those featured in our publications. By accessing or using our website, services, events, awards platform, or by otherwise engaging with us, you agree to be bound by these Terms and Conditions.

The Website is operated by We are Prolific, trading as Prolific North (“Prolific North”, “we”, “us”, “our”), company registration number 14854085 VAT number 439843456 and registered office address at Colony Fabrica, 269 Great Ancoats Street, Manchester, M4 7DB.

GENERAL TERMS OF USE

  • Accuracy of Content: Prolific North strives to provide accurate and reliable information on the Website. However, we do not guarantee the accuracy, completeness, or timeliness of the content. To the fullest extent permitted by law, you acknowledge that no Content is provided as advice and that you should obtain independent professional advice before relying on any Content for a specific purpose.
  • Intellectual Property: All content, logos, and design on this website are the property of Prolific North or its licensors. You may only view, print out, use, quote from and cite our Website and its contents for your own personal, non-commercial use on the condition that you give appropriate acknowledgment to us where appropriate and you do not remove our copyright or other proprietary notices. You must not copy, reproduce, republish, scrape, mine, frame, mirror, modify or commercially exploit any Content without our prior written consent, except as permitted by law.
  • User contribution: You may have the opportunity to contribute content to the Website, such as comments or features. By submitting content, you grant Prolific North a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute, and display your content in any media. By submitting User Content, you grant Prolific North a non-exclusive, worldwide, royalty-free, perpetual, irrevocable and transferable right to use, reproduce, modify, adapt, publish, translate, distribute, display and otherwise exploit that User Content in any media now known or later developed. By submitting User Content, you also warrant that such contribution is your own original work or that you have all necessary rights, licences and consents to submit it; that it is accurate to the best of your knowledge; that it is not defamatory, obscene, hateful, unlawful, misleading or otherwise objectionable; and that it does not infringe any intellectual property, privacy, confidentiality, data protection or other rights of any third party. You shall indemnify and keep indemnified Prolific North, its officers, directors, employees, agents, contractors, licensors and partners against all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with any breach of the foregoing warranties or any allegation that the User Content is unlawful, defamatory, infringing or otherwise actionable. We may, at our absolute discretion and without notice, refuse to publish, edit, remove, archive, disable access to or otherwise deal with any User Content. If we receive a complaint or become aware of any potential claim relating to User Content, we may suspend publication pending investigation and may preserve and disclose relevant records, metadata and correspondence where we consider it appropriate or are required to do so by law.
  • Third-Party Links: We are not responsible for the content, availability or privacy practices of external websites or services linked from our pages. Any dealings you have with third parties through links, commercial relationships, event exhibitors, sponsors or advertisers are solely between you and the third party, and we accept no responsibility for losses arising from those dealings, except where liability cannot lawfully be excluded.

2. BOOKING & CONTRACT FORMATION

We aim to keep our partnership processes efficient. For sponsorships, exhibitions, listings, advertising, awards participation and other commercial services, a binding contract is formed when: (1) we issue written confirmation of acceptance; and (2) where applicable, any deposit or payment required by us has been received cleared in full.

Any quotation, proposal or rate card is valid only for the period stated in it or, if no period is stated, for 30 days from issue unless withdrawn earlier. Where a person accepts on behalf of a company or other organisation, that person warrants that they have authority to bind that entity. If there is any inconsistency between a proposal, booking form, email confirmation and these Terms, the order of precedence shall be: (1) written confirmation, (2) booking form, (3) proposal or quote, (4) these Terms, unless expressly stated otherwise.

3. PAYMENT TERMS

Unless otherwise agreed in writing, the following payment terms apply to all invoices issued by Prolific North:

  • Standard Terms: Payment is due 28 days from the date of the invoice.
  • Event Attendance: For awards and events, payment must be cleared in full prior to the event date. Prolific North reserves the right to refuse entry or remove branding if payment has not been received.
  • Late payments will accrue interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and we may recover reasonable debt recovery and enforcement costs, where permitted by law. No payment may be withheld, set off or deducted unless required by law or agreed by us in writing.

4. SPONSORING OR EXHIBITING AT OUR EVENTS

  • Branding Rights: Sponsors must provide all logos and brand assets by the specified deadline. If materials are not supplied by the deadline, we may omit, replace or abbreviate the relevant branding or copy without liability.
  • Cancellations made more than 3 months before an event: 50% of the fee is due.
  • Cancellations made less than 3 months before an event: 100% of the fee is due.
  • Event Changes: If an Event is postponed, rescheduled, moved online or materially altered for reasons beyond our reasonable control or for operational reasons, sponsorship and exhibitor bookings will transfer to the revised Event or format, subject to any mandatory consumer rights.

5. NORTHERN AGENCY GUIDE (NAG)

  • Content Responsibility: Agencies and advertisers are solely responsible for the accuracy, completeness and legality of all data, copy, imagery and claims supplied for the Northern Agency Guide.
  • Deadlines: Due to strict production and print schedules, if content is not provided by the agreed deadline, Prolific North reserves the right to publish with the information held on file or leave the space blank. If content is not provided by the applicable deadline, we may publish the material held on file, omit the relevant section or leave the space blank without liability.
  • Bookings for the Northern Agency Guide are non-refundable once confirmed, save where otherwise required by law or agreed in writing. We may make minor editorial, typographical, formatting or production changes to ensure consistency, clarity or publication standards, provided such changes do not materially alter the meaning of the content without consultation where reasonably practicable.

6. AWARDS ENTRIES & TICKETS

All award entries must be true, complete, accurate and supported by the entrant’s best knowledge and belief. We may reject, withdraw, disqualify or reclassify any entry:

  • if we reasonably believe that it is misleading, unlawful or defamatory;
  • it infringes third-party rights;
  • it breaches category rules;
  • it was submitted without proper authority;
  • or the entrant has failed to comply with payment, format or timing requirements.

Entries must be paid in full before judging. Unpaid entries may be removed from the judging process and from eligibility. Award entry fees are non-refundable unless we decide otherwise in writing or a refund is required by law.

If your payment is successful, you will be directed to a confirmation page where you can download your receipt; an automatic email confirmation will also be sent to the email address you created an account with on the entry portal.

We may, at our discretion, request evidence of client authority, campaign ownership, commercial production, or supporting documentation in relation to any entry.  After the entry deadline entries cannot be withdrawn, and refunds cannot be given. 

All entries must be supplied and conform to the category rules/submission formats. We may shorten, edit or adapt entry titles, summaries and descriptions for brochures, awards materials and promotional purposes, provided we do not materially distort the meaning of the entry. We will not publish entries without seeking approval where we have stated that approval is required, but we may use entry information, excerpts and winner details for marketing and promotion, subject to applicable law and any agreed restrictions.

The judges’ decision is final, subject only to fraud, manifest error or material procedural irregularity. We are not obliged to provide feedback on entries, shortlist decisions or winners.

The judging panel will only read and use the reports for the purposes of the judging and are required to agree to NDAs.

The judges reserve the right to re-allocate entries that in their view are entered in an incorrect category. The judges also reserve the right to remove categories where entries do not meet the standard for nomination. These entries will not be refunded as they will have been judged accordingly with the rest.

We reserve the right to extend the closing deadline, amend categories or not award categories should the standard of entries received not reach the required standard.

7. EVENT TICKET BOOKING CONDITIONS

  • Payment for tickets must be made before the event takes place.
  • Once you pay online or are issued an invoice, a booking is made and this constitutes a binding agreement, subject to these Terms and any mandatory consumer law rights.
  • Cancellation charges will come into effect once a booking is made and the terms and conditions are agreed. (A booking is made online or when the invoice for tickets is issued.) All requests for cancellations or substitutions must be made in writing to [email protected].
  • Bookings will be confirmed on a first-come, first-served basis, and admission may be refused if capacity, security or venue restrictions require it.

Programme, speaker and event information is provided in good faith but may change without prior notice due to circumstances beyond our reasonable control or for operational reasons.

We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, fire, flood, storm, epidemic, pandemic, labour disputes, failure of utilities or telecommunications, cyber incidents, acts of terrorism, war, civil disorder, governmental action or venue failure.

Such causes include, but are not limited to: power failure, Internet Service Provider failure, acts of God, epidemic, pandemic, civil unrest, fire, flood, droughts, storms, earthquakes, collapse of buildings, explosion or accident, acts of terrorism, acts of war, governmental action, any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or any other event that is beyond the control of the party in question.

Where a physical Event is not reasonably possible, we may postpone the Event, change venue, change format, or move the Event online, and any tickets, sponsorship or other fees paid may be transferred to the revised Event. If we are unable to provide a revised Event, we will consider a refund or credit as required by law and having regard to our incurred costs.

Where an event can be postponed, this will be taken into account and any investment already made will be transferred to the new date. Should a physical event not be possible due to causes out of our control, this event may be transferred to a virtual online event.

8. EVENT TICKET CANCELLATION

  • All requests for cancellations or substitutions must be made in writing to [email protected]. 
  • Cancellations made more than 28 days before the event may be subject to no cancellation charge or such administrative fee as we reasonably notify.
  • Cancellations made between 8 and 27 days before the event are subject to a 50% cancellation charge.
  • Cancellations made within 7 days of the event are subject to a 100% cancellation charge. A substitute guest may be nominated subject to our reasonable approval and venue/security requirements.

9. AWARDS JUDGING CONDITIONS

  • The judges’ decision is final, subject only to fraud, manifest error or material procedural irregularity. We are not obliged to provide feedback on entries, shortlist decisions or winners.
  • In the interest of transparency, judges are ineligible to enter any categories they are judging.
  • Judges will not allow personal relationships or experiences to influence judging marks or decisions and their judging will be impartial and based on the standard of entry, campaign, organisation or product.
  • Judges will declare any perceived conflict of interest to the event organisers ahead of reading any entries.
  • All judging discussions are confidential and will not be shared or discussed with anyone outside of the judging panel ahead of the ceremony or thereafter.
  • Judges will not share confidential material, judging papers or entries with anyone. Judges will securely delete all judging materials immediately after the judging period.
  • Judges can only access entries that they have been provided to score.
  • Judges will not notify anyone that they have won or that they are shortlisted ahead of the official announcements.
  • Judges will not provide any feedback to entrants as to why they have not won or were not shortlisted – all requests for feedback must be directed to Prolific North Ltd.
  • Should a judge break the rules of conduct and the code is not adhered to, they will be asked to leave the panel and not invited to judge any future awards.

10. FILMING & PHOTOGRAPHY

Event attendees may be photographed, filmed and audio recorded, and by attending an Event you acknowledge that you may appear in such material. To the fullest extent permitted by law, you consent to such recording and to our use of it, and of still images or extracts from it, in connection with publicity, marketing, editorial, archival and promotional purposes in any media worldwide and without payment. If you do not wish to be photographed or filmed, you must notify us in advance or speak to a member of staff at the Event so that reasonable steps can be considered, though we cannot guarantee that you will not appear in crowd shots or incidental recordings.

Photographs taken at the event are the intellectual property of Prolific North Ltd and its event partners and will be used in promotion and marketing after the event.

11. ACCESSIBILITY

We make every effort to ensure that our Events are accessible and enjoyable for our visitors. If you require any assistance or adjustments, please let us know as early as possible so that we can make reasonable arrangements where practicable.

12. LIMITATION OF LIABILITY

Prolific North obtains the Content from a wide range of sources and it includes facts, views, opinions and information likely to be of interest to users of the Website.

While all reasonable care is taken, we do not guarantee the accuracy, completeness, timeliness, performance or fitness for any particular purpose of the Content or the Website, nor do we endorse or accept any responsibility for any views, advice, recommendations or opinions expressed on the Website or any website to which we link. You should note that any contact or arrangements made between you and any third party named on the Website or any third party website linked from it (including without limitation any website with which we have a commercial association) is at your own risk, and Prolific North accepts no liability.

Subject to the mandatory exclusions below, we exclude all implied warranties, terms and conditions to the maximum extent permitted by law.

The Content should only be used for your general information and use and not by way of specific recommendation or advice as every individual’s circumstances are different. We shall not be liable for loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of anticipated savings, loss of data or any indirect or consequential loss, whether arising in contract, tort, misrepresentation, restitution or otherwise, even if foreseeable.

Prolific North does not give any warranties in respect of the Content or the Website, freedom from viruses or other contamination or that the Website is compatible with any computer systems, software and browsers. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot be excluded or limited under applicable law.

All implied warranties or duties are excluded save if and to the extent that they may not lawfully be excluded. Subject to the mandatory exclusions above, our total aggregate liability arising out of or in connection with the relevant event, service or contract shall not exceed, in respect of consumer transactions, the amount paid by you for the relevant service, event or booking; and in respect of Business Customers, the total fees paid or payable under the relevant contract giving rise to the claim in the 12 months preceding the event giving rise to liability, or such other cap as we specify in the relevant order form or proposal.

Prolific North shall not be liable for any claims, losses, injuries, penalties, damages, costs or expenses arising from the use of, or inability to use the Website or Content or from any action taken, or omitted to be taken, as a result of using the Website or Content, other than death or personal injury resulting from use of the Website directly caused by the negligence of Prolific North. You agree that any claim must be brought within 12 months of the date on which the claim first arose, to the fullest extent permitted by law.

To the fullest extent allowed by applicable law, you agree that Prolific North will not be liable to you and/or any third party for any consequential or incidental damages (including but not limited to lost profits, loss of privacy or for failure to fulfil any duty) or for any other indirect, special or punitive damages whatsoever that arise out of or are related to the use of the Website or the Content or to any breach of the terms by Prolific North, even if Prolific North has been advised of the possibility of such damages and even in the event of fault or strict liability.

You agree that your only recovery for any damages that you incur, and your exclusive remedy, shall be limited to the direct damages (if any) you actually incur in reasonable and exclusive reliance on the Website or Content, and for which we may be held liable by a competent court, of up to a limit of the refund of the amount you paid (if any) in relation to the particular use of the Content in total during the month in which the damage first incurred.

13. GOVERNING LAW
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales except that we may seek injunctive or interim relief in any competent court where necessary to protect our rights or confidential information.

14. MODIFICATIONS

Prolific North reserves the right to modify or amend these Terms at any time. Changes will take effect on posting for general website use, but no change will apply retrospectively to any confirmed booking, paid order or existing contract unless agreed in writing or required by law.

15. ENQUIRIES & COMPLAINTS

If you have an enquiry or complaint about our Website or Services, please email us at [email protected]. We will try to respond as soon as reasonably practicable. A complaint about User Content, defamation, privacy or intellectual property should include the URL or location of the content, the reasons for complaint, the content complained of, evidence of your rights or status if relevant, and the action you seek.