Travel Counsellors appoints Chief Technology Officer

Tech platform, Travel Counsellors has named David Jack as its new Chief Technology Officer.

He takes up the role with immediate effect, joining from Tunstall Healthcare, where he had the same title.

Jack has previously held senior tech roles at Trainline, Metapack and dunnhumby.

At the UK’s largest and fastest-growing travel entrepreneur tech platform, he’ll be responsible for developing its proprietary global technology stack and digital infrastructure. 

“Travel Counsellors is already world-class when it comes to its technology and track record of unrivalled customer care,” he said.

“It has built a fantastic proposition, combining technology with an incredibly passionate community of travel entrepreneurs I believe we have a unique  insight to both global trends and customer sentiment – we have the data, the incredible community of Travel Counsellors and the AI to help us provide the best possible experience for our customers.

“I am looking forward to working with the wider team and supporting the business as it continues to scale both in the UK and internationally.”

READ MORE – Travel Counsellors invests in AI with Neural Voice founder

He succeeds Jon Bauer, who left the businesses earlier this month, after almost 6 years as CTO.

“TC is a rare and special business, and there aren’t many organisations quite like it. What makes it special is the people and the care they have for each other, the business and their customers. I’ve been lucky to work with some brilliant people over the last six years and I leave with a lot of friendships as well as professional relationships,” said Bauer.

“As for what comes next, I’m still working that out. 

“I’m going to take a bit of time, have some conversations and keep an open mind. That could mean another executive role, working with businesses on transformation, technology, product, AI and data, some advisory work, or potentially building something myself.” 

Steve Byrne, CEO of Travel Counsellors, added:

“I would like to begin by thanking Jon for his significant contribution to Travel Counsellors over the last six years and wish him every success for the future. He has played an important role in leading our technology function through a period of significant investment and development. He leaves Travel Counsellors with a truly world-class and scalable technology platform which is driving the continued success of our travel counsellors across a range of international markets.

“At the same time, I am delighted to welcome David to Travel Counsellors. He brings extensive experience leading technology, product and data teams in high-growth, customer-centric global businesses. His appointment will help us build on our outstanding technology platform as we continue to expand the business, develop our use of data and AI to support our travel counsellors’ ongoing success, and deliver against our very exciting long-term growth plans.”

Travel Counsellors is backed by Vitruvian Partners.

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