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Insurtech launches lost luggage tech solution with Sunderland’s Just Travel Cover


A new travel-focused tech solution, Smart Luggage, has been launched by Leeds Insurtech CPP UK in partnership with Sunderland-based Just Travel Cover.

The solution offers real-time, automated support to flight passengers whose luggage has been lost or held up. It lets travellers upload an image of their delayed airline luggage receipt, and receive an automated payout of £50 within 30 minutes of their baggage being unlocatable at the arrival airport – without making an insurance claim – rising to £500 after 48 hours.

Smart Luggage is now available on all of specialist insurance provider Just Travel Cover’s gold travel insurance policies, or as an addition their silver or bronze policies.

Carl Carter, CEO of CPP UK, said: “As Covid-19 restrictions relax and non-essential travel gradually returns, it’s important that passengers continue to ensure they not only have the right travel insurance cover but are also able to spend more time travelling and less time filling in claims forms should the unfortunate happen.

“The CPP parametric solution for delayed and lost baggage allows them to make the most of a streamlined and automated claims process should they encounter delayed or lost checked in luggage.

“The technology behind Smart Luggage, which taps into the global database for lost luggage (SITA), automates everything from the moment the passenger registers their luggage as missing at the lost luggage desk, making an otherwise stressful experience as seamless as possible – with no paper forms to fill in.” 

Andrew Jackson, Managing Director at Just Travel Cover, added: “This summer season, after months of restrictions, complex claim processes and travel disruption like never before, the stress of losing luggage is the last thing that passengers need. With Smart Luggage, lost luggage doesn’t need to be another obstacle to passengers fully enjoying their travels. 

“Though it’ll be a long road back to recovery for the travel sector, we’re pleased to play our part with CPP UK in making the industry and customers’ return to travel as enjoyable and stress-free as it can be.”

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