Lancashire’s global, tech-driven fulfilment provider for omnichannel brands, fulfilmentcrowd, has announced record-breaking growth and continued global expansion following Palatine’s majority stake acquisition in the firm earlier this year.
Despite challenging macroeconomic conditions – including consumer sentiments battered by inflationary demands and associated cost-of-living pressures – fulfilmentcrowd’s “strategic focus on premium customer acquisition, operational excellence and proprietary technology innovation has delivered exceptional results for FY25.”
For the financial year ending 31 March 2025, the firm has successfully grown revenue and improved margin performance and cash generation – the business has, for the first time, surpassed £20 million revenue and post a 27% increase in transaction volumes across all territories.
The company also reported a £3.1 million EBITDA, nearly doubling the previous year’s performance, and a significant uplift in international revenues, which now account for over 29% of total group revenue.
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Highlights of the latest figures include:
- The UK remains the principal trading entity – UK revenue rose to £14.2 million, with a 12% increase in order volumes
- European operations surged by 42%, reaching £4.7 million in revenue
- US revenue nearly tripled to £1.1 million, driven by British and European brand expansion stateside
- New centres opened in Dublin (Ireland) and Sydney (Australia), expanding the global footprint to 1.5 million+ sq ft
In May 2025, fulfilmentcrowd secured its “major investment” from Palatine, marking a pivotal moment in the company’s growth journey and making the UK mid-market private equity firm its largest shareholder. The investment will accelerate expansion across the UK, Europe, the US, and Australia, and support strategic M&A opportunities.
Lee Thompson, CEO at fulfilmentcrowd, said: “This year has been transformational. We’ve proven the strength of our model, the resilience of our team and the global demand for our services. With Palatine’s backing, we’re poised to scale faster, innovate further and deliver even greater value to our customers worldwide.”
The company’s unique operating model of capacity through partner warehouse locations has enabled scalable growth without compromising service levels. Continued investment in its proprietary technology platform has enhanced customer experience and operational efficiency, with new features, such as Delivery Assured and the Service application, setting new standards.
Jon Davies, chief financial officer at fulfilmentcrowd added: “A commercially focused approach, alongside efficiencies driven by our proprietary technology system, has supported margin improvement performance in the year across the Group. The board are confident that the actions taken in the year and the recent investment received have set the business up to execute its growth plan for the forthcoming year, and trading in the early part of the new financial year (FY26) is outperforming budget.”
