B2B connectivity provider TalkTalk Business has appointed Ruth Kennedy as chief executive officer.
Kennedy joined TalkTalk Business as managing director in March, having held a variety of senior roles across sales, commercial and operations in TalkTalk’s Wholesale and Group Business Units since 2011. She brings over two decades of experience across the telecoms sector to the role.
Building on TalkTalk Business’s success as the highest-rated B2B provider on Trustpilot, her focus will be on continuing to deliver exceptional customer experience, optimising operations and driving product innovation to support the business’s ambitious growth plans.
Since Kennedy’s appointment in March 2023, TalkTalk Business has signed a number of major contracts, been newly named as an approved supplier on a key public sector framework and further strengthened its partnership with global technology leaders Cisco, having recently been certified as a Cisco Premier Integrator in the UK.
Kennedy said: “I’m delighted to become CEO and to continue our mission to support thousands of UK businesses – from SMEs to large enterprises – with fantastic connectivity, affordable prices and an outstanding service. We’re a people-led business and we will continue to go above and beyond to keep our customers connected, making connectivity straightforward and being a valued partner to the businesses we serve.
“From supporting our customers through a global pandemic to delivering a record 4.8 rating on Trustpilot, TalkTalk Business has gone from strength to strength. As a newly independent business, we will build on this momentum, take our business to the next level and continue delivering for our customers.”
Tristia Harrison, CEO of TalkTalk Group added: “[Ruth] has done a fantastic job in leading the business to its record high customer satisfaction and is held in extremely high regard not only at TalkTalk but across the telecommunications industry as a whole. This is very exciting news for TalkTalk Business and for its customers, and I have no doubt that under her leadership, the business will continue to make considerable strides.”
Following the recent announcement that the TalkTalk Group would demerge into separate business units and the sale of the TalkTalk Business division to its major shareholders, Kennedy’s priority will be working with the organisation’s board to unlock further growth opportunities for the newly independent company.
