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Northern Artillery behind Vivid online experience

Northern Artillery has completed a digital brief for affordable housing provider, Vivid.

The Leeds agency was appointed, following a competitive pitch process, to handle all of the firm’s website user interface and user experience requirements as well as the technical development of a new customer interface.

It formed part of a £15m digital transformation project for the south coast company, which serves 74k customers and around 35k homes across Hampshire, West Sussex, Surrey and Berkshire.

“The result of our work with Northern Artillery is a successful digital transformation of the customer experience,” said Fiona Harris, Chief Information and Data Officer, VIVID.

“The new self-serve customer portal helps our customers to have greater control over their home and services but also enables us to deliver those services easier and quicker. Working with Northern Artillery showcases their considerable expertise in creating user-centric solutions that have enabled us to improve how we support our customers and what they can access themselves.”

The new front-end was created in-house at Northern Artillery’s Leeds head-quarters, with the agency explaining that cost efficiencies were achieved by building browser-based components that can be incorporated into external third-party systems and by composing new features that utilise dynamic customer data. 

The agency has also developed a a delivery system that can be shared with third parties to facilitate the website’s onward development if required. 
 
“We are delighted to have worked alongside VIVID to deliver an exceptional user experience for the thousands of customers who rely on its digital platforms to manage every-day essential activities relating to their homes,” added Liam Grogan, Director at Northern Artillery. 

“These kinds of projects always give us great satisfaction because we know it makes a positive difference, no matter how small, to people’s lives.” 

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