The National Employment Savings Trust (Nest), the UK’s largest workplace pension scheme, has extended its partnership with Nexer Digital as it continues to modernise its service for its 11m users.
The new two-year contract extension, worth up to £1.3 million, with Macclesfield-based Nexer follows a successful two-year project and aims to deliver a user-centred, digital-first pension service and further enhance Nest’s service design capability.
Nest, the government-backed, auto-enrolment pension provider, has also worked with Nexer for the last three years to design a modern, user-centred pension service. The goal is to create a low-cost pension service, which is easy to use and manage, and which can be delivered across multiple channels to meet the diverse needs of its 11 million members.
Nexer Digital has worked closely with Nest’s teams, service users and its scheme administrator to redesign crucial elements of the service in an inclusive, user-centred way.
Knowledge transfer has also been a critical element of the project. Nexer has delivered a comprehensive training and mentoring programme to equip the Nest team with the skills and expertise to champion user-centred design principles, empowering them to continue developing solutions in-house.
The extended contract will see Nexer Digital continuing to work closely with Nest. The focus will be on building internal capability and helping Nest to deliver a seamless, multi-channel experience for all users of the scheme, whether they’re employers, members or advisers.
Shaun Gomm, commercial director at Nexer Digital, said: “We are delighted to extend our partnership with Nest. This continuation is a testament to the great work we’ve done together and our shared vision for the future. We look forward to continuing our collaboration and delivering a service that really works for everyone. This partnership has the potential to significantly enhance the service for millions of users, making it more user-centred and accessible.”
