A Macclesfield-based design agency has secured a two-year contract, with the option of a third year, to support the ongoing development of digital platforms for the Information Commissioner’s Office.
The appointment comes as the ICO sees sustained growth in demand for its online services, with its website now attracting around 600,000 visits a month – ten times the volume handled by its call centres – making digital channels the primary way individuals and organisations engage with the regulator.
Since 2018, the number of organisations registered with the ICO has more than doubled to over 1.2 million, increasing the pressure on the regulator to provide clear, accessible and resilient online services. Built on Umbraco CMS and Microsoft technologies, the ICO’s website plays a central role in supporting people and organisations to understand and uphold data protection and information rights.
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Under the new contract, Nexer Digital will work with the ICO to support and optimise its website, alongside delivering a programme of work focused on improving user experience, accessibility and sustainability. The brief also includes modernising services through data-driven design, personalisation and the use of AI.
Nexer Digital is one of a small number of UK agencies to hold Umbraco’s Contributing Platinum Partner status and leads the platform’s accessibility and sustainability communities.
Simon Wissink, Account Director and Partner Manager at Nexer Digital, said: “We are proud to partner with the ICO on such a significant and meaningful programme of work. The ICO plays a vital role in upholding people’s data rights, and with so many citizens and organisations relying on its digital channels, we are excited to help strengthen and future-proof these services with accessibility and inclusion at their heart.”
Greer Schick, Senior Product Owner – Web at the ICO, added: “The Nexer Digital team impressed us with their user-centred, inclusive approach as well as their strong technical credentials. Our website is the first port of call for hundreds of thousands of people every month, and demand is only increasing. This partnership will ensure we can continue to provide clear, accessible and dependable services to the public and the organisations we regulate, while also laying the foundations for future innovation.”
