Sky is creating 500 customer service roles at its new contact centre at No 1 Leeds in the city centre.
The roles will support customers across a range of Sky products and services including Sky Broadband, Sky Mobile and Sky TV, with communication made via call, text, chat via the MySky app and even via Facebook messenger.
More than 1,000 people already work for Sky in Leeds, making it one of the city’s biggest employers. The majority of them work on Sky’s digital and technical capability out of Sky@Leeds Dock – the tech hub that opened in 2015.
Last month, Sky also announced the creation of a new Sky Studios Innovation Hub based in Leeds, focusing on the development of talent, scripted partnerships and new content experiences. Over the next five years Sky will more than double its investment in original content through Sky Studios.
Stephen van Rooyen, CEO, UK & Ireland, Sky said: “Our customers love viewing all their favourite shows in one place with Sky Q, so it’s great that 500 new Sky engineers will be hitting the roads right across the UK this winter to meet growing customer demand.
“Together with our expanded team in Leeds, these 1,000 new employees are a real testament to Sky’s commitment to customer service and investment to create a diverse workforce right across the UK.
“Leeds is a city full of talent and potential, playing a key role in what makes Sky successful. As it continues to grow as a vibrant hub of digital and technological innovation, we’re delighted to be creating 500 new roles to join our brilliant team in Leeds to meet demand and provide the best service possible for our customers.”
The new Leeds jobs are part of a national recruitment drive creating 1,000 new positions. This will see Sky’s UK and Ireland employee base grow to 25,000 employees – an increase of nearly 5%.
