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Capita’s Innovations Director joins FourNet

The former Director of Innovations and Solutions at Capita, has joined FourNet as its Group Consulting Director.

At £37m turnover FourNet, Alan Linter will oversee its newly launched customer experience operation.

“Alan Linter’s expertise and background speaks for itself. He is one of the most highly regarded leaders in the industry. He’s worked across almost every sector and helped to deliver CX transformation for some of the biggest brands around,” said Richard Pennington, Chief Executive at FourNet. 

“We are delighted to welcome Alan to the FourNet family, where he will help us design, develop, and deliver CX transformation for our customers through our newly created, genuinely unique CX function which is already delivering rapid results for our customers.” 

Linter spent more than a decade at Capita and broke new ground for the group when he delivered the first Open AI-based Conversational AI solution, and real-time AI-powered agent assist technology in 2021.

“FourNet is one of the most highly respected and innovative technology businesses in the UK, which is making great strides in the CX marketplace with a highly experienced, sector-leading team who’ve worked across all industries and have delivered phenomenal results already,” said Linter. 

“I’m incredibly excited about the future with FourNet. We are a small, dynamic, rapidly growing business with an outstanding reputation among partners and customers as an agile, entrepreneurial, data-driven and outcome focused business which gets speedy results. We are CX led and not technology led, which for me is crucial, and we are taking on the biggest and best providers and beating them on cost and delivery.”

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