The Merseyrail network is one of the busiest in the UK, carrying over 100,000 passengers a day through its network of 800 trains a day stretching across 66 stations.
The tender called for a ‘complete website redesign’ which would look good, be easy to navigate and would work well across different devices.
As part of the research process, Mando held a number of stakeholder workshops and have also collaborated with a number of related third party operators such as National Rail and Nexus Alpha.
The Liverpool agency has overhauled the content management system and believes the new site is much more responsive, in particular resizing the navigation to optimise the user experience across mobile and tablet devices.
Other features include a journey planner which feeds up-to-date travel information directly from national rail enquiry services and an ‘at-a-glance’ service status report displaying real time service updates.
Mando employs over 60 staff.
The agency’s clients include Microsoft, Vodafone, United Utilities, TalkTalk Business, Trader Media, Northumbrian Water, the Health and Safety Executive and the Office of Rail Regulation.