Global cloud and connectivity solution provider M247 has announced a strategic partnership with cloud contact centre leader Talkdesk.
Together, Manchester-based M247 and Talkdesk will provide contact centre solutions that help businesses deliver better customer experience.
M247 customers will now have access to the full suite of Talkdesk contact centre solutions, including its flagship Talkdesk CX Cloud which combines enterprise performance with consumer simplicity to meet the evolving needs of clients’ customers, customer service, and sales teams through its integrated applications.
Greg Hudson, chief portfolio officer at M247 said: “We’re thrilled to be partnering with Talkdesk. Their customer-obsessed approach and innovative technology has a synergy with the M247 core values and mission. The business value that the solution delivers is world class, we’re so impressed we’ve implemented and integrated into our tech eco system for internal use to enhance our customer experience and further increase our industry leading NPS.”
Chad Haydar, global vice president of channels at Talkdesk, added: “The customer experience is fast eclipsing the products and services that organisations provide to become the key driver in building brand trust and loyalty. M247 are leaders in providing cloud and connectivity services, and together, we look forward to helping our customers transform their businesses and create better customer engagements.”
