Manchester provider of cloud-based contact centre solutions, MaxContact, has announced a new partnership with South African software provider Tforge.
The collaboration will enable TForge to provide clients with a true omnichannel experience and enhance its ability to deliver outstanding customer experiences across all interaction channels.
TForge, established in 2013, boasts a proven track record of success in a range of industries but has a particular specialism in working with debt collection and financial services organisations. With its commitment to providing cutting-edge technology to maximise its client’s productivity, TForge has earned a reputation for providing clients with the solutions they need to differentiate their offerings and improve business performance.
TForge will gain access to MaxContact’s cloud-based contact centre technology through the partnership, integrated with their own solutions to provide clients with a unique solution for the South African market.
Richard Coward, enterprise and strategic partner director at MaxContact, said: “We are thrilled to partner with TForge and support their journey towards providing market-leading technology within the contact centre industry in South Africa.
“This partnership is not just based on us providing a software solution. For us, it’s about working with a company that matches our values, has a passion for providing excellent service and delivers solutions which solve customers’ problems and adds value to their business. Working together will transform both of our businesses and is the start of a long-term partnership which will continually evolve over the coming years.”
Francois Van Der Mewe, CEO at Tforge, added: “The innovative and forward-thinking approach of the MaxContact team perfectly aligns with our own, and we’re confident that our partnership will revolutionise the contact centre industry. Our shared culture of excellence and commitment to solving real customer challenges with our cutting-edge innovation sets us apart from the competition. We’re both determined to go above and beyond to serve each other and, more importantly, our customers. Together, we’re greater than the sum of our parts, and we’re excited to lead the way in omnichannel contact centre technology.”
