Manchester-headquartered Working Time Solutions has secured a multi-year SaaS contract with Siemens Healthineers, a branch of the global conglomerate.
The shift work optimisation firm will provide Siemens Healthineers with the latest cloud version of WORKSuite, its advanced workforce management software. This will be relied upon to schedule the shift patterns and rosters of 270 field and home-based customer service employees.
Working Time Solutions’ proprietary WORKSuite will ensure the accurate allocation and management of personnel, and ultimately deliver increased administrative efficiencies and support flexibility within the workforce.
The contract will also provide Siemens Healthineers with access to MyTime, its employee self-service module, which allows field engineers to request holidays, shift swaps, overtime and time off in lieu (TOIL) via a mobile app.
Working Time Solutions was founded in 1994 and helps organisations plan, manage and monitor shift working.
Andy Barnett, Head of Customer Service Operations at Siemens Healthineers, said: “Healthcare is increasingly becoming a seven-day operating environment. It’s essential that our business has the right people available at the right time to provide the highest service levels throughout the week.
“In WORKSuite we’ve chosen a specialist cloud system which supports an optimised approach to managing shift workers via mobile devices, in any location.”
Robert Crossman (pictured), Director of Working Time Solutions, added: “This is a fantastic SaaS contract with a highly innovative and successful healthcare business.
“The latest version of WORKSuite® will ensure that Siemens Healthineers can maintain real-time visibility over all worked and un-worked hours, streamline and automate time-consuming rota scheduling tasks and give employees more control over their work-life balance via a single, secure user-friendly system.
“We’ve made a significant investment to ensure our established suite of tools can be accessed via the cloud, making it quicker, easier and more cost effective to optimise shift working for the benefit of organisations and their employees.
“COVID-19 has highlighted how important robust workforce planning and management systems are when responding to volatile demand, absence issues and rapidly changing circumstances.”
