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New video guide hopes to help older people ‘do digital’ better


A new video guide from Greater Manchester Combined Authority and The Good Things Foundation aims to get more older people online and benefitting from ‘doing digital’ in later life.

The authority’s research suggests that in Greater Manchester alone 93,000 over 75s are digitally excluded, with a third never having used the internet. Support and guidance from someone close to them can be vital to getting online or using digital devices

The authority first teamed up with the foundation in spring 2022 to produce a brand-new resource, ‘Doing Digital in Later Life: a practical guide’. The guide is designed for anyone from relatives and friends to carers and front-line workers to help them get started and support someone they know to do digital in later life.

The newly launched animated video version of the guide will be another tool individuals and organisations can use to support older people in their digital journey. Organisations like Citizens Advice Manchester already use the existing online guide to support older clients to build their confidence online.

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Doing Digital Later in Life – a video guide

Hayley Hughes, assistant chief executive, Citizens Advice Manchester, said: “The digital world is changing so many parts of our lives providing new opportunities, products and more choices.  But we help many people, including older people, who are daunted by the prospect of getting online. Over time they risk getting left behind by markets and paying more for everyday services like energy and broadband.

“Together, we can help people take their first steps into the digital world and having resources like the Doing Digital in Later Life practical guide is invaluable to our staff at Citizens Advice Manchester, who are using the guide to effectively support and motivate older people to get online, stay online and most importantly benefit in way’s best for them”

The new video reinforces that there’s no one size fits all when it comes to going digital in later life, and that you don’t need to be a technical whizz to help an older person do things online. Patience and encouragement is what matters most, it concludes.

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