Yorkshire firm announces appointment of new chief technology officer
Hull-based litigation and commercial law firm rradar has announced the appointment of a new chief technology officer.
Andy Clarke will work alongside CEO Gary Gallen and rradar’s board, to focus on driving and implementing rradar’s digital transformation roadmap as part of their five-year business strategy.
Clarke will focus especially on setting the strategic and operational direction for rradar’s client facing and internal technology systems, innovation and infrastructure.
Clarke has experience driving innovative Customer Experience (CX) improvements at a strategic level to develop digital first customer centric approaches to customer engagement, as well as driving growth, performance, and innovation for his clients.
Gary Gallen, CEO of rradar commented: “Andy’s breadth and depth of experience with businesses across the UK and in the industry is unmatched and his detailed understanding of business, technology and customers will play an important role in the expansion and growth of rradar as the UK’s leading legal, risk management and business services provider. His experience will help rradar to unlock value and opportunity for our clients.”
Clarke commented on his appointment: “The current and future impact it will have on businesses and how they access legal services is truly transformative and the technical skill it is using to build its technology platform is unlike anything I have seen.
“We have a real opportunity here, and I am pleased to lead the Development and IT teams for rradar. We are, in effect, using technology to change a well-established, legal services industry, and it’s very exciting to be a part of that.”
Prior to joining rradar, Clarke was a director of CX Analytics and Consulting with Concentrix, where he was responsible for the delivery of digital and customer transformation.