International technology group, Xplor, is to open a new customer service operation in Newcastle, creating “more than 200 jobs” this year.
It will also employ specialist software development, R&D and technical support staff in the city.
Newcastle competed with 9 other cities to attract Xplor, including Manchester, Leeds, Sheffield, York and Liverpool.
“Newcastle is a city on the global stage. We are now building a strong digital sector, which includes a growing FinTech base, that can compete with other big cities and have the ingredients we need – good transport links, culture, beautiful open spaces, a vibrant night-time economy and a skilled versatile workforce to attract investors,” stated Leader of Newcastle City Council, Cllr Nick Forbes.
“Xplor is a global leader, and any ambitious city would have been delighted to be host to their new UK base, but they chose Newcastle which underlines real confidence.”
Xplor, which provides enterprise software, payments and commerce-enabling solutions for businesses, has received “approximately £965k” from the North of Tyne Combined Authority’s Inward Investment Grant Fund.
“We’re incredibly excited to be building a brand-new customer service delivery centre in the city centre of Newcastle to better serve our health and fitness, and business clients across the UK and Europe,” said Camilla Sunner, Chief Commercial Officer for the UK & Europe, Xplor.
“As their needs change and grow, we will continue to invest in intelligent solutions, greater automation, and in our talented people, to build a world-class service delivery model capable of meeting their needs now and in the future.”
The company works with more than 82k business around the world, processing over $27bn in payments. It employs more than 2,000 staff across offices in the UK, Europe, Australasia and North America.