Service Designer – Part Time


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FutureEverything has experienced a year of exciting growth and development. It is recruiting new roles to deliver its two most ambitious projects to date, in IoT/smart cities and community platforms, CityVerve (InnovateUK) and The GROW Observatory (EC Horizon 2020). You will be joining FutureEverything at an exciting time of change in the company, where you’ll not only be working on international projects, but will be shaping the strategy and business for the next 5 years and more.

This is a unique opportunity to participate in a series of ambitious projects that aim to shape the landscapes within and between the fields of Art, Design, Technology and Community. The successful applicant will be applying the tools and methodology of design thinking processes, to framing complex problems, and finding desirable, feasible and viable solutions.

The successful candidate will demonstrate a some knowledge of having implemented Human Centred Design processes for both innovation projects and digital product development. They will have demonstrable design competencies and experience in areas such as User Experience and Participatory Design. They need to be capable of working with diverse stakeholders, have strong facilitation and visual skills and able to cope with a high pace of work.

Service Design will be applied across FutureEverything in three key areas:
To implement community driven Human Centred Design in Smart Cities projects
To create innovative business solutions
To design and deliver Service Design workshops to meet defined objectives

The role will focus on delivering digital products and services in various projects with a large ranges of scales. The successful candidate will be joining a team that is receptive to new ideas and methodologies. FutureEverything is currently redefining its mission, values and business strategy and the successful candidate will be key to helping shape future opportunities.

Main Purpose
The immediate focus is to provide support in Service Design in the GROW Observatory project, and ongoing service design and innovation workshops with other clients. The role will also support the implementation of community engagement in the CityVerve project. This entails delivering participatory and user centred design methods, and leading service and product innovation processes The ideal candidate will be comfortable with digital processes, will understand web design and development and have an understanding of technology trends.

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