Hire Desk Coordinator

Presteigne Broadcast Hire is MBO backed by NVM, a private equity firm. Presteigne has a strong client base, quality leadership, and operates across different geographies, sectors and specialist areas of the broadcasting industry. Providing audio, video and increasingly software-defined technology, it is renowned for reliability and service with a sense of confidence that independent ownership, management, and a quarter-century of experience can deliver. With two locations in the UK, Presteigne continues to invest in the latest technology ensuring they are the premier and largest dry hire company in the industry.

Due to further expansion and market demand, an opportunity has arisen for a Hire Desk Coordinator to join the team in Warrington, Manchester. This role will be responsible for the hire out of a full range of broadcasting equipment to clients and provide advice to them on “best fit” solutions for their broadcasting and production requirements.

Key Responsibilities

  • Maximise all sales opportunities by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately
  • Explore new business opportunities whilst maintaining good business relationships with existing clients and all details updated to relevant CRM system.
  • Providing a quick and accurate quote response to ‘best fit’ solutions for the customer’s operational needs
  • Taking of orders, processing and following them through to completion
  • Arranging delivery and collection of orders in accordance with the customer’s requirements
  • Working together as a team, and liaising with all departments to ensure complete customer satisfaction for each hire
  • If necessary, sourcing and hiring in additional equipment to satisfy the customer
  • Processing all input to IT system and paperwork relating to all aspect of the hire job
  • Keeping operations informed of any repairs and maintenance so that future business is not impacted
  • Maintaining and having an interest in production, the broadcast  and live events industry and relevant product knowledge
  • Working as part of a team and helping to solve the customer’s problem/concern

Person Specification

  • Highly self-motivated, team player that thrives in a challenging and demanding environment
  • Deadline driven, with high standards of accuracy
  • Strong organisational and administration skills to effectively manage hire contracts, be able to identify problems, assess and resolve them
  • Ability to learn and understand an extensive range of hire equipment (technical specifications and applications)
  • Good literacy, numeracy and computer skills
  • Exceptional level of customer service in all areas
  • A confident, professional and outgoing manner to be able to deal with customers at all levels
  • Confidence in your ability and have a passion for selling/account management
  • An excellent telephone manner and the ability to build rapport with customers

Desirable

  • Experience of working in the broadcast sector and hire/rental department

Special Conditions

  • The role operates on a shift basis between the hours of 8:00 am to 7:00 pm, Monday to Friday
Expiry Date: 
31/1/19