twentysix

Digital Account Manager

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THE COMPANY
At twentysix, we are a passionate team of award winning digital enthusiasts. It is the talent that we employ that makes our business successful by creating great work for our clients.
In addition to an excellent benefit package, we pride ourselves on staff development and providing a working environment that is vibrant, supportive, professional, dynamic, exciting, fun, innovative, unique, energetic, generous, encouraging – all words used by our staff to describe twentysix.

SUMMARY OF THE ROLE
twentysix is looking for an experienced, dynamic, and ambitious digital marketing Account Manager to join the Client Services Department in our Leeds Office.
In this role you will deliver digital excellence for our clients. You will be part of a dedicated and professional team, where you will work with a fantastic and varied client base within an international award-winning agency, and develop your knowledge within the experienced digital teams.

The Account Manager position is a mid-level client management position accountable for leading and supporting client relationships, development and revenues.
Your role will include supporting the day to day running of client business, as well as involvement in new business from brief to pitch. You will work alongside talented and passionate experts to develop, implement, execute and evaluate digital strategy across all digital channels.
We are looking for an Account Manager who will make a big impact on our clients. Someone with a strong combination of leadership, communication, and organisational skills. Experience working within an agency environment – ideally you’d be someone from a client service background, that has experience of web development, and search.

Responsibilities
Client Management:
Build and grow client relationships.
Understanding their business and generating new ideas to enhance performance.
Build trust, credibility and client referrals.
Develop multi-tiered agency-client relationships and ties.
Assist the Account Director and Head of Client Services in achieving client targets/KPIs within the context of the opportunity

Strategic Account Planning:
Assist with strategic and innovative input into client plans
Assess and highlight cross selling opportunities between the agency divisions
Assisting in the preparation and pitching of new functionality and ideas
Optimising the client relationship at all levels across all disciplines.
Commercial objectives
Review and report against account profitability with ideas for improvement
Effective and efficient forecasting of client spend
Good commercial management of the account
To support the new business team in pitches, tenders and proposals where appropriate

Desired Skills:
At least 3 years’ agency experience.
Demonstrated track record of client relationship development.
First class digital marketing expertise inc web dev, and search.
Ability to deliver true consumer insight at the highest level of planning.
Ability to demonstrate high performance behaviours including influence, empathy, people development and team building.
Ability to analyse and resolve problems quickly and effectively.
Able to demonstrate tact, diplomacy, discretion and maturity in relation to interacting with people at all levels.

Proficient in the use of MS Office Suite, Email and Internet browsers.

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