Digital Account Manager

Seventy7 (formerly Photolink)Employers Hub

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seventy7 are looking for a digital account manager to join the digital team in Manchester.

You will play an integral role in developing and maintaining client-agency relationships for digital clients, so exceptional communication plus incredible organisation and time management skills are all key to the role.

Key Responsibilities:

* Acting as the point of contact for digital clients.
* Project management of digital projects including the production of all documentation (client briefs, project plans and reports).
* Taking briefs and turning these into ideas and projects, as well as communicating to the internal team.
* Maintain the department resource schedule, as well as keeping an eye on department margins and scope creep.
* Produce, manage and communicate project plans.
* Produce and distribute project status reports to clients weekly.
* Producing documentation for digital projects e.g. functional specifications and statements of work.
* Deploying procedures and working with the internal/external teams to ensure all outputs are per the client brief.
* Playing a key part in the delivery of creative and strategic presentations and meetings, including some pitch meetings.
* Developing client relationships and being a part of the future success of the digital team as well as the group.
* Generating quotes and contributing to written proposals and pitches.

Skills / Experience required:

* Minimum of 2 years digital account management experience in digital projects.
* Experience in managing the following types of projects; design / UX, website development (CMS & e-commerce) and digital marketing.
* Excellent organisational skills and experience of planning digital projects.
* Self-motivated individual.
* Excellent written and verbal communication skills.
* Ability to recognise and manage project risks, issues and dependencies through to resolution.
* Experience in Trello, JIRA and Smart Sheet is preferable.
* Weekly reporting on project progress against schedule and budget.
* Raising invoices in line with agreed project milestones.
* Proactive approach and an enthusiastic nature are essential.
* Vendor and Supplier Management
* Ability to lead a project using own initiative and working as part of a team.
* Strong listening and questioning skills.
* Proven ability to build internal and external relationships with key people.
* Confident in managing client expectations.
* Good understanding of website platforms (i.e. WordPress & Magento) and working knowledge of project management systems.
* Must be able to demonstrate an intermediate level of understanding of the web from both a production and consumer standpoint.
* Good working knowledge of Microsoft Excel/Google docs.
* Must be comfortable working towards defined Key Performance Indicators (KPI’s).
* Must be able to quickly understand the client, their products and their industry.

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