Account Manager

To make an impact that matters, have an idea that matters. Like many of today’s most successful businesses,Deloitte’s finest creative output now comes from within. 368, our in-house agency, are a team of strategists, creatives, filmmakers, developers, event specialists, and more.

We work together to create everything from brilliant brand campaigns to beautifully designed bid materials. 

The Role

This is an opportunity to join a new in-house agency venture dedicated to promoting both the brand and different businesses within Deloitte. In a traditional agency this role would be called a ‘Suit’, but we’re not a traditional agency. It’s a role for people who like solving problems and challenges in creative ways to get the job done, people who are great at building relationships, inspiring and challenging others to deliver great work and with sound financial acumen and a nose for an opportunity. It would suit someone who is highly motivated, who is passionate about creative ideas and who is inventive and personable. The role offers variety and the opportunity to push creative solutions in new and exciting ways. We’re on a journey to raise standards across every aspect of our agency, to win major brand and advertising awards, and top notch account management has a key role to play. 


  • An integral part of our agency model, acting as the ‘bridge’ between our Stakeholders (internal clients) and the agency, galvanising the agency team to deliver effective work over the highest standard which meets the objectives of the business 
  • Building strong relationships with key stakeholders, marketers and Partners that demonstrate a keen understanding of all aspects of their business and the role marketing has to play and the opportunities the agency has to support or drive initiatives forward 
  • Use that business knowledge to create an account plan for the agency, highlighting key opportunities, potential challenges, the pipeline of the most important campaigns requiring support and the agency’s resource & response plan for these  
  • Liaising with wider agency teams to engage, inform and resource plan for an area’s specific needs  
  • Proactive ideation and engagement around bringing the best of the Agency to a specific area based on historic use, best practices, new innovations and evolving Industry/Business area plans and strategies 
  • Leadership of the largest and most impactful campaigns for an area (working close with Campaign Project Management team members), including creation of the Agency response strategy, briefing wider Agency teams, responsibility for key status and milestone updates, ensuring all activity is focused and linked to overall objectives, monitoring key KPIs to ensure this, and being the lead escalation point for the project  
  • Overview of all activity being undertaken by Agency, acting as troubleshooter/escalation point where necessary  
  • Working collaboratively with wider Industry and Business Strategy teams to engage and drive cross Agency/campaign efficiency where relevant, spotting connections and opportunitis to drive connectivity 
  • Line management of a team of aligned project managers 


  • Strong agency account management skills – formal qualifications not necessary, but an understanding of the key elements and a track record of successful project delivery and account growth essential 
  • Evidences extensive knowledge and experience of managing major integrated campaigns and activity for key clients 
  • Knowledge and experience of bringing together the right resource with the right skills and capacity to deliver projects within tight budgets (be they monetary or ‘time’ budgets i.e. people hours spent on a campaign)  
  • Strong Stakeholder management ability 
  • Ambitious, self-motivated and high performing individual  
  • A constant thirst for knowledge and understanding, be that of the strategies for the specific internal client area or wider marketing sector  
  • An ability to take new innovations and best practices and tailor these to provide a solution for a specific set of client objectives  
  • Passion for and understanding of the Deloitte brand and professional services 
  • Experience of working in multi stakeholder environments Internal relationships  
  • Good networking and engagement skills with multiple Stakeholders 

Skills and Capabilities 

  • This role requires a minimum of 3 years background as an account or project manager in creative, brand, integrated or CRM agency 
  • Excellent interpersonal skills  
  • Strong communicator, both verbally and in writing (including presentation skills) 
  • Strong line management capabilities 
  • Knowledge and experience of professional services or B2B marketing an advantage 
  • CRM and Marketing Automation platform experience an advantage 

Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.


Expiry Date: