Retail Team Account Manager

Client Accountability

  • Understand the client’s business, customers, markets and competitors plus, an understanding of the client’s internal issues, processes and policies
  • Attend client meetings as required, representing the agency during the meeting and agreeing to actions regarding existing projects
  • Take tactical briefs from client: to add value and proactively challenge and respond appropriately to the requirements of the brief
  • Confidently and competently present creative to the client and appropriate peers
  • Manage the day-to-day relationship with the client, ensuring any issues are escalated to senior account management
  • Ensure all supporting documentation is delivered to required standard (contact reports, WIP, schedules etc)
  • Liaise with client’s other marketing partners (e.g. media, print, PR), ensuring an effective service is provided to both these partners and the client in turn

Agency Accountability

  • Represent the client and their issues within the agency
  • Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations and supply client purchase orders prior to ordering goods/services
  • Take amends accurately from clients and give input where necessary
  • Liaise with project managers to ensure successful, timely completion of work and delivery to clients
  • Provide adequate creative direction and escalate to senior account management or account director where further support is required
  • Ensure studio work is fully checked, proofed and approved, prior to sending to client
  • Ensure timesheets are correct and up to date

Financial Accountability

  • Produce accurate and timely estimates for clients, ensuring all charges are within agreed rates and mark-ups
  • Project management of external suppliers to ensure costs meet client expectations
  • Internal cost management on projects, ensuring effective delivery within budget, purchase orders are obtained, and all costs are fully invoiced
  • To assist in producing accurate forecasts for clients
  • Ensure projects are executed within agency costs and to clients approved budgets
  • To manage and report on all invoicing for clients and have a full financial understanding of all jobs

Skills Needed:

  • At least 3 years agency experience
  • A comprehensive understanding of all production and media
  • Experience in the key areas of marketing communications, including advertising, direct mail and promotion on and off line
  • Excellent project management skills plus an ability to multi-task proficiently
  • A mix of analytical and creative skills
  • Ability to write and direct marketing strategy and plans
  • High level of diplomacy and the ability to establish and maintain positive working relationships both with clients and within the agency
  • Ideally educated to graduate level
  • Professional marketing qualification preferred (certificate, CIM or IDM)
  • Driving liscene (Desirable)

Interested? Please send your CV and cover letter through to the link below. 

Expiry Date: 
23-Oct-20