Head of Creative Operations

Key Responsibilities:

You’ll be responsible for deploying multi-disciplinary campaigns for the business into the market on various platforms inclusive of digital and broadcast platforms. Your team will also be expected to generate performance reports for creative and front office to act upon in terms of innovation and process improvement, helping us deliver high performing creative work that’s on brief, on budget and on-time.

  • A proven problem solver; able to solve complex resourcing and project problems independently & one of the agency’s communications go-to people
  • A proven ‘producer’, you’re brilliant at helping to cast the right people to the right jobs
  • An appreciation of great ideas and how to make sure we nurture them through the business
  • Great inter-personal skills; a mentor and a mediator; great negotiation and diplomacy skills; articulate, full of energy and committed to making the day-to-day (and new business opportunities) run smoothly
  • Managing your team and keeping a ‘single view’ of all the existing work as well as skilfully helping to plan and co-ordinate future pitches (having a short & long-term view of the business) working closely with front office teams
  • Fuelling our ‘Creative Engine’: building closer r-ships with universities, external vendors, production companies, freelance communities and bringing the best/latest tech/talent through our doors: for talks, seminars, tech showcases, book crits & presentations
  • Creatively minded/commercially sound – helping us deliver work that’s well-casted, on brief, on budget and on-time
  • An ‘always-on’ and ‘always-on it’ mindset – your role really is the oil in our Creative Engine

Opeational Management


  • Develop and monitor creative processes which ensure an effective and efficient operation
  • Liaise with and engage all stakeholders across the business in order to coordinate the development and enhancements of workflow, resource and studio function
  • Where relevant contribute to the business continuity planning and process, and on a day to day level ensure the business is adhering to policies and standards set out

Supporting client services teams

  • Provide support to client services teams across the businesses to help plan more complex projects through the creative studio
  • Liaise with client services team leaders to ensure we manage workloads appropriately. For example, ensuring briefs are prepared on time and ready to be briefed when required; that the right information is being provided by client services, that project progress meetings happen when needed to enable work to stay on track etc.
  • Attend key briefing sessions on major client projects to ensure that client services are providing the right information for the studio teams and to ensure that the right resource is being requested
  • On occasion, and when appropriate, attend client meetings where more complex resource skills and planning is needed or to provide a demonstration of our workflow processes and management

People Accountability

  • Directly responsible for the creative operations team, the HCO will ensure that the team is engaged with the wider business, delivering against individual and company objectives and that they are set up to succeed
  • Work alongside the ECD in the coordination and management of personal development & training across the creative team as well as implementing operational changes in the business
  • Ensure that best practice is adhered to and in line with workflow processes
  • Support the creative team heads in the setting and tracking of creative team goals, as well as providing data and analysis to support where necessary
  • Manage the career progression of your direct reports through Jaywing’s personal development process and ensure they in turn deliver constructive personal development plans for their own direct reports where appropriate

Financial Accountability

  • Ensure that freelance and external suppliers costs remain within budget
  • To ensure that work is completed to schedule and to mitigate/minimise the risk of over-investing on client work by closely monitoring on investment and ensuring projects remain on track, reporting any significant risks to the business to the ECD
  • With a comprehensive understanding of the agency model, the HCO should help to drive additional revenue through the team wherever possible

Workflow Management

  • Drive the effective and efficient scheduling of resources across our multi-disciplinary team
  • Day to day, orchestrate the creative studio teams to work efficiently and effectively together to ensure work is completed in line with client and business demands
  • Build a strong support network of external suppliers which complements and enhances the team, bringing in new and innovative approaches to further develop our offering
  • Ensure the most effective utilisation of freelance budgets and when needed provide a business case for an increase in budget to ensure that client work can be delivered efficiently and effectively without compromise
  • Attend key resource and project planning meetings with the relevant heads of teams,to ensure that workflow is being effectively managed within teams
  • Attend key briefing sessions on major client projects to ensure that resource skills and availability can be met
  • Ensure that the operational management tool Synergist is used appropriately and effectively for workflow planning and management
  • Ensure that the business’s quality and workflow procedures are being adhered to,carry out any investigations and if necessary, escalate any concerns to the creative senior leadership team and/or the ECD
  • Direct line management responsibility for the Traffic Manager and Project Management

Skills Needed:

  • Solid agency experience in a creative operation role, ideally within an integrate agency offering, so you have an understanding of how all departments ‘gel’ together
  • Experience working within creative brand execution, design & build, content production (including TV & digital). An awareness of how best to deliver this work is a must
  • A comprehensive understanding of project and resource management (Prince 2 Practitioner desirable), specific to agency sector
  • Excellent project management skills plus an ability to multi-task proficiently
  • Strong written and verbal skills
  • Proven ability to direct and coach people
  • Sound commercial understanding of the agency business model
  • High level of diplomacy and the ability to establish and maintain positive working relationships across the agency at all levels
  • Ideally educated to graduate level

Interested? Please send your CV and cover letter through the link below.

Expiry Date: