1st Line IT Support Technician

We are looking for a 1st Line Support Technician to provide administrative support within the IT Department and wider IT support team.

As an experienced 1st line technician you will be expected to support the implementation of new IT processes, deal with end-user incidents and resolve IT infrastructure issues for internal and remote users across an estate consisting of Microsoft and Apple desktop and server technologies

Typical working hours are between 9-5.30pm, Monday to Friday but support may be required outside of these hours. The role will involve some UK travel to our other offices therefore a full UK driving licence and owning your own vehicle is a prerequisite.

Key Responsibities:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Investigating, diagnosing and solving computer software and hardware faults
  • Repairing equipment and replacing parts
  • Manage day to day requests through the support desk ticketing system
  • Organise troubleshooting or repair when necessary for IT equipment
  • Maintain backups appropriate to business requirements
  • Patching of network and phones
  • Maintain network and user security
  • Ensure all systems are patched in-line with internal network security policy
  • Track inventory and status for hardware and software
  • Undertaking scheduled maintenance upgrades
  • Completing internal user moves including phones

Skills Needed:

  • Proven investigation and troubleshooting skills
  • Experience within IT service delivery / Helpdesk
  • Active Directory and Group Policy
  • Strong networking skillset (DNS/DHCP/TCP/IP)
  • Windows Server 2012/2016
  • Windows 10 and Apple Mac OSX
  • Microsoft Office 365 and G Suite
  • Basic Microsoft Hyper-V Server / VMware experience
  • Microsoft or other accredited qualifications (ITIL)
  • A confident and personable character.
  • Highly self-motivated with a strong sense of ownership for what they do.
  • Demonstrate a desire to acquire new skill sets and technologies.
  • React well under pressure and is comfortable working in potentially high-pressure situations.
  • Able to work autonomously and as part of a team.
  • Flexible and willing to work to task completion beyond normal business hours, if necessary.
  • Must be able to manage relationships with other members of the company and peers


  • Server and Switch management
  • MS & Apple PC/Desktop/Laptop deployment (WDS)
  • Linux experience
  • PowerShell experience
  • SQL Server

Interested?  We'd love to hear from you - click the link below to apply

Expiry Date: