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Digital Account Manager

Expires: January 5, 2024

Company: Ponderosa


Account Manager, Agency, Business Development, Campaign, Client Services, Communications, Digital, Digital Strategist, Management, Marketing Manager, Media Communications, Partnerships Manager, PR/Communications, Project Management, Relationship Manager


Flexible Working, Hybrid Working, Leeds


Competitive + benefits

Job type

Full Time

The main day-to-day interface between the client, Ponderosa and suppliers to coordinate digital clients and digital campaign activity, ensuring client requirements and standards are successfully met, to deliver a profitable return for the agency.

Must have experience managing web builds.

Description of responsibilities

Client Management

  • Managing an account portfolio of digital clients by building and developing relationships with the client which encourages long term and repeat business
  • Having a thorough knowledge of the clients' business and sector by researching and then sharing knowledge across the agency
  • Fostering productive relationships between the agency and the client by communicating clients’ needs clearly, accurately and empathetically
  • Supporting and challenging client thinking where appropriate to deliver the right solution(s)
  • Coordinating and overseeing all campaign activities to ensure successful delivery of client requirements to timescales and budget
  • Continually keeping the client informed of progress throughout the campaign
  • Escalating issues in a timely and appropriate way to successful resolution
  • Working to SLA’s and contracts and working within the agreements
  • Preparing for and contributing to pitches for new and existing clients to generate new revenue/income for the client and agency
  • Identifying new opportunities within existing accounts by utilising networks, relationships and leads

Coordinating and progressing work

  • Daily and weekly WIP updates to manage capacity, workload and potential challenges
  • Managing all creative work through the studio
  • Ensuring the accurate and timely completion of job bags, job numbers, PO's, and invoicing
  • Ensuring contact and status reports are completed accurately and on time
  • Accurately estimating and ensuring all relevant detail is included
  • Checking all work is successfully saved on the system for future referral
  • Proof reading material to present a professional and error free communication piece every time
  • Contributing to the review of agency processes to support continual progress.

Digital Account management skills

  • Able to project and account management a portfolio of digital accounts
  • Knowledge of the full digital suite of potential client requirements, including website development, design and SLA management
  • Able to spot opportunities across both digital clients and integrated accounts
  • Project management skills desirable
  • Ability to manage multiple digital accounts at once
  • Ability to integrate and work smoothly with design, development, CRO and integrated teamSkills in accurately estimating and scoping work, including pricing

Management Accounts/Forecasting

  • Weekly updates of management accounts using Synergist and keeping the AD informed of financial changes affecting forecast
  • Forecasting income/profit using Synergist to enable forward planning for the business
  • Charging for additional work and extra amends where appropriate
  • Demonstrating financial diligence and commerciality on all jobs, for quoting and billing whilst retaining value for money
  • Preferably daily, but always weekly, you keep your time sheets up to date and accurate, so we ensure we are delivering profitability
  • Completing an end of job analysis and summarising actual hours against quoted hours with supporting rationale.

People management

  • Giving direction to direct reports by clearly defining and setting expectations
  • Reviewing individual performance to encourage improvement and potential
  • Managing issues professionally and using the appropriate processes
  • Setting and demonstrating positive examples and behaviours
  • Passing on skills and experience to help others to develop in their roles
  • Ensuring team members are aware of and adhering to all processes and systems
  • Communicating progress to encourage continuous business improvement
  • Utilising all available opportunities to personally develop in the role.

The package

  • Attractive salary and bonus scheme
  • 9 day fortnight with every other Friday off
  • 23 days holiday + your birthday off
  • A contributory pension scheme
  • A healthcare cash plan membership
  • Employee Assistance Programme
  • A discounted and supported travel scheme
  • Childcare voucher salary sacrifice scheme
  • Regular performance reviews and feedback
  • Local pub and coffee shop discounts
  • Bi-weekly agency breakfast

To apply for this job please visit