Communisis has won a contract with Her Majesty’s Revenue and Customs (HMRC) of up to 5 years.
The Leeds-based agency will handle all of its outbound customer communication.
The deal runs for an initial period of 3 years, with an option of a 2 year extension. Preparatory work is already underway, ahead of a go-live date in the middle of next year.
HMRC currently issues around 185m letters every year. The contract also includes the deployment of document composition technology.
“We are very pleased to have been awarded this landmark contract from HMRC. Communisis offered an optimum technology solution, displaying the best understanding of the business requirements. We are excited to be starting this new relationship, in support of HMRC’s “digital by default” agenda,” stated chief executive Andy Blundell.