Kloss has had a front-row seat throughout City’s extraordinary transformation over the past 15 years. Joining the club in 2001 – the year City were relegated from the Premiership alongside Coventry and Bradford, while neighbours United won another title – she has survived seven managers and the turbulent Thaksin Shinawatra era, with the club she has supported all her life now indisputably a global player both on and off the pitch.

A Cambridge graduate who initially trained as a detective with the Metropolitan Police, Kloss manages a team of 18, based in Manchester, New York and Melbourne, plus a network of agencies. Aside from the usual rollercoaster ride that comes hand in hand with our national obsession, Kloss’s team has been particularly involved recently with the development of City Football Group, the creation of New York City FC and the acquisition of Melbourne City FC.