In the new role, he’ll be responsible for stakeholder engagement and media relations as well as customer services and customer relations.
TfGM confirmed to Prolific North that he would be working on a “full-time interim basis” through to March next year. During that period he’ll be studying the customer experience and working alongside the “get me there” smart ticketing project team.
A former journalist at news agency, Cavendish Press, The Sentinel and the Manchester Evening News, McMullan moved over to public relations in 2007 through Communique, Amaze and then Peppermint PR.
More recently he’s been working as chief press officer at the East Cheshire NHS Trust.
“It’s an absolute privilege to be joining TfGM to help drive forward and develop their communications, stakeholder engagement and customer service teams,” he said.
“It’s a really exciting time and I’m definitely going to be busy as TfGM is currently making the largest transport investment outside London. With new tram lines, improved bus services, multi-million pound plans for cycling and major new transport interchanges on the way, there’s a lot going on.
“We are also developing a new smart ticketing system which will make journeys by bus, tram and train easier and more flexible across Greater Manchester, as well as ways in which we can further improve customer communications.”
In April this year Susan Wildman, the director of communications and customer services at Transport for Greater Manchester left the role to become a director at Queen Bee PR.