Tim Knight

Tim Knight

Customer experience management company Nunwood has increased its Asia Pacific presence with the launch of satellite offices in Brisbane and Melbourne.

Nunwood established an office in Sydney in 2010.

Nunwood is headquartered in Leeds with a second UK office in London and further overseas offices in Los Angeles and New York.

The company employs over 130 staff who sell their expertise to 40 different markets internationally.

Nunwood’s early roots were as a pure research company.

Tim Knight, a senior partner of the company,  told Prolific North that his colleague, Phil Rushfirth, the firm’s global MD who divides his time between Leeds and the overseas network, had made the decision to open the new offices.

The decision was a result of the rapid growth Nunwood has experienced in its customer experience management business with CEM-related technology, training and insight activity now accounting for over 60% of revenues, up from circa 20% three years ago.

The company’s clients include Nationwide, Staples, Shop Direct, Vodafone, Nokia and the Yorkshire Building Society.